Terms and Conditions

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Terms and Conditions

1. Introduction

These Terms and Conditions ("Terms") govern the booking and participation in walking tours provided by Apolo Tours. By booking a tour, you agree to comply with and be bound by these Terms.

2. Booking & Payment

Reservations: All tour bookings must be made in advance through our website, over the phone, or through a partner website.
Payment: Full payment must be made at the time of booking. Payments can be made via [methods accepted: credit/debit card, PayPal, bank transfer, etc.].
Confirmation: Upon successful booking and payment, customers will receive a booking confirmation, which they must bring to the tour.
Tour Prices: Prices are as listed on our website and are subject to change without prior notice. However, any booking made before a price change will honor the original price.

3. Tour Cancellation and Refund Policy

Customer Cancellations:
- Cancellations made 3 days before the tour date will receive a full refund.
- Cancellations made within 48 hours of the tour will incur a 50% cancellation fee.
- No refund will be issued for no-shows or late arrivals.
Company Cancellations: If we cancel a tour for reasons beyond our control (weather, unforeseen circumstances, etc.), we will offer a full refund or the option to reschedule the tour.

4. Tour Participation

Fitness and Health Requirements: Walking tours involve physical activity. Participants should be in adequate physical health to join the tour, which may involve walking for extended periods and over various terrain.
Age Restrictions: Most tours are suitable for participants aged 10 and older. Children under 16 must be accompanied by an adult.
Liability Waiver: By participating, customers agree that they understand the inherent risks of walking tours and waive any liability claims against [Company Name] for personal injury, loss of property, or accidents that may occur during the tour.

5. Safety and Behavior

Guides' Authority: Participants must follow the instructions and safety guidelines set by the tour guide at all times. Failure to comply may result in removal from the tour without a refund.
Safety Equipment: Participants are encouraged to wear suitable clothing, footwear, and bring any necessary items (e.g., sunscreen, water, etc.).
Alcohol and Drug Policy: Consumption of alcohol or drugs is prohibited during the tour unless otherwise specified in the tour description.

6. Tour Modifications

Changes to Itinerary: [Company Name] reserves the right to alter or cancel parts of the tour, including the route, duration, or stops, due to unforeseen circumstances (e.g., road closures, weather conditions).
Tour Group Size: We may limit the size of the group for each tour to ensure a quality experience. If the group size exceeds the limit, additional tours may be scheduled.

7. Customer Obligations

Respect for Others: Participants must behave respectfully toward fellow tourists and guides, ensuring the experience remains enjoyable for all.
Property Damage: Any damage caused to the property or equipment of Apolo Tours will result in a charge for repair or replacement costs.

8. Privacy and Data Protection

Personal Data: We respect your privacy. Any personal data provided during the booking process will be used solely for the purpose of processing your booking and will not be shared with third parties except as required by law.
Marketing: By booking a tour, you may opt-in to receive future promotional emails. You can unsubscribe at any time.

9. Force Majeure

Apolo Tours is not liable for failure to fulfill its obligations under these Terms in the event of a force majeure situation, including but not limited to extreme weather, natural disasters, strikes, or governmental restrictions.

Reimbursement Policy

1. Refund Eligibility

Customer Cancellations:
- More than [X] days before the tour: Full refund, minus a [X]% processing fee.
- [X] to [Y] days before the tour: 50% refund.
- Less than [X] days or within [X] hours of the tour: No refund will be issued.
- No-shows: No refund will be provided for participants who fail to show up for their scheduled tour.
Company Cancellations:
- If we cancel the tour due to unforeseen circumstances (e.g., extreme weather, guide illness, or other operational issues), you will be offered the choice of:
  - A full refund.
  - A rescheduled tour at no extra charge.
  - Alternative options (if available), such as a different tour or experience.
- Refunds will be processed using the same payment method used for the original booking.

2. Tour Changes by Customer

Tour Date or Time Change: Requests to change the date or time of the tour will be honored provided the request is made at least [X] hours/days before the original scheduled tour. If a change is requested within [X] hours, no reimbursement will be given, and the original booking remains valid.

3. Partial Refunds or Adjustments

If a participant leaves the tour early due to personal reasons, health issues, or other circumstances, no partial refunds will be issued.
In cases where a tour is cut short due to factors within the company’s control (e.g., guide illness or other unforeseen operational challenges), a partial refund may be considered on a case-by-case basis, determined by the length of the tour completed.

4. Exceptional Circumstances

Weather Conditions: Tours will proceed in light rain or mild weather conditions unless deemed unsafe by the guide or the company. If a tour is canceled due to extreme weather (e.g., storms, heavy rain, flooding), customers will be offered a full refund or the option to reschedule.
Health or Emergency Issues: If a customer is unable to attend the tour due to illness, family emergencies, or other personal issues, we may offer the option to reschedule (subject to availability) but no refund will be provided unless the cancellation meets the criteria above.

5. How to Request a Refund or Reimbursement

Contact Method: To request a refund or reimbursement, please contact our customer service team via [email, phone number, or website contact form].
Required Information: Please include your booking reference number, the name under which the tour was booked, and the reason for your cancellation or refund request.
Processing Time: Refunds will be processed within [X] business days from the approval date, depending on the payment method. Refunds to credit cards may take up to [X] business days to appear.

6. Special Offers, Discounts, and Vouchers

Promotions and Discounts: If the booking was made using a promotional offer, discount, or gift voucher, the reimbursement will be issued according to the conditions of the promotion, and refunds may not be available.

7. Liability and Limitations

No Liability for Personal Loss: The company is not responsible for any personal property lost, damaged, or stolen during the tour.
Limits of Reimbursement: Reimbursement is limited to the original cost of the tour and does not cover any additional expenses such as transportation, meals, or other personal costs incurred by the customer.

8. Dispute Resolution

Any disputes regarding reimbursement will be resolved according to our standard dispute resolution process, which can be found in our Terms and Conditions.

Terms and Conditions

Reimbursement Policy

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